HUFREIND – Return, Exchange & Refund Policy

Last Updated: September 2026

At HUFREIND, we strive to deliver premium quality products to your doorstep. If you are not completely satisfied with your purchase, we are here to help you with a seamless return, exchange, or refund process.

1. Key Policy Overview

Policy Parameter	Details
Return Window	7 Days from the date of delivery.
Item Condition	Unused, unwashed, unworn, with original tags intact and in original packaging.
Reverse Pickup Fee	Free for defective/wrong items. Nominal charge of ₹100 for size/preference returns.
Refund Method	Store Credit / Original Payment Source / Bank Transfer for COD orders.
Processing Time	5–7 business days after the returned item passes quality inspection.

2. Eligibility Criteria for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following conditions:

The return request must be raised within 7 days of receiving the delivery.
The product must be unused, unwashed, undamaged, and free from smells (perfumes, detergents, etc.).
All original tags, labels, packaging boxes, and polybags must be returned intact.
A clear opening video or images showing the issue is recommended for damaged, defective, or missing items.

Non-Returnable Items:

Clearance sale or promotional offer items (unless received damaged/defective).
Custom-made or personalized apparel.

3. How to Request a Return or Exchange

Submit Request: Visit our website at HUFREIND.com / contact our customer support at support@hufreind.com (or WhatsApp us at [Your Contact Number]) within 7 days of delivery.
Provide Details: Share your Order ID, product photo/video, and the reason for return/exchange.
Pickup Schedule: Once approved, our courier partner will pick up the package from your delivery address within 2–4 business days.

4. Refunds & Store Credit

Once your return arrives at our warehouse, it will undergo a Quality Check (QC).

Prepaid Orders: Refund will be credited back to your original payment method (Credit/Debit Card, UPI, Net Banking) within 5–7 business days post-QC approval.
Cash on Delivery (COD) Orders: Refunds for COD orders will be processed via Bank Transfer (NEFT/UPI) or provided as HUFREIND Store Credit / Gift Voucher as per your preference.
Store Credit: Issued instantly upon QC approval and valid for 12 months on any future purchase.

5. Damaged, Defective, or Wrong Items Delivered

If you receive a defective, damaged, or wrong item:

Report the issue within 48 hours of delivery with supporting photos/videos.
We will arrange a free replacement or 100% full refund (including any shipping fees) without any extra charges.

6. Order Cancellations

Before Dispatch: You can cancel your order anytime before it is shipped for a 100% full refund.
After Dispatch: Orders cannot be canceled once shipped. You may refuse delivery at your doorstep or initiate a return after receiving the parcel.